We do not offer refunds on shipping charges. Scratches, damages or wear marks will void the return. Message us to learn more! DAMAGESĪll returning pieces must have no signs of damage or wear. We do not accept returns f or all modified or customized orders. Brooks within the 2 week period. Message us to begin the return process.
In the case that items are damaged upon arrival, a full reimbursement will be made once a photo proving damage has been sent within 3 days of package delivery + the item(s) are returned to J. All modified or customized orders are non refundable, including custom sizing.
We offer free returns on non-modified stock items. We have services and procedures in place to make your acquisition process both enjoyable and efficient.Our risk free two week return or exchange policy for stock* orders begins from the date of shipment arrival. Whether you are just starting your collection, adding to an existing collection or even decorating your home, our team’s knowledge and experience can assist you in your endeavor. And, because our network of contacts spans generations, we are often able to acquire pieces that may have otherwise never been available on the market. Our clients can be certain that each and every piece in our gallery has been hand-selected and carefully vetted for authenticity, condition and provenance. Our commitment to curating the world’s most extraordinary and beautiful treasures has remained steadfast and our acquisition philosophy is simple: seek out and acquire only the very finest works whose provenance, beauty and rarity set them apart from all others.
Rau has been recognized as a leader in the antiques industry and today our collections of rare silver, furniture, clocks, porcelain, glass and objets d'art are second to none.
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